Contact Us
At Roomellea, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.
Roomellea specializes in practical automotive accessories and replacement parts, including Engine System Parts, Electrical & Lighting System Parts, and Interior Accessories.
We believe clear communication and responsive support are important parts of a convenient online shopping experience.
Customer Support
Our customer service team can assist you with:
Product Information
If you have questions before purchasing, we can help with:
- Product details
- Product features
- Material information, when applicable
- Product size and specifications
- Compatibility and fitment information, when available
- Product installation and usage information
- Other product-related inquiries
For automotive parts, we recommend checking the product specifications and compatibility information carefully before placing an order.
Order Assistance
For questions regarding your order, please contact us with your order information. We can assist with:
- Order status inquiries
- Order confirmation questions
- Shipping updates
- Address-related concerns
- Other order-related requests
To help us locate your order quickly, please provide:
- Order number
- Email address used during checkout
- Product information
Shipping Support
If you have questions about delivery or shipping progress, our team can assist with:
- Shipping information
- Tracking updates, when available
- Delivery-related inquiries
- Shipment concerns
For detailed shipping information, please refer to our Shipping Policy.
Returns & Refund Support
If you need assistance with:
- Return requests
- Refund inquiries
- Exchange questions
- Product-related issues
Please contact our customer service team before returning any item.
For faster assistance, please include:
- Order number
- Reason for your request
- Product details
- Vehicle information, when relevant
- Supporting information or photos, if applicable
For detailed information, please review our Return Policy.
Contact Information
Customer Service Email: service@roomellea.com
Our customer service team will review your request and respond as soon as possible. When contacting us, providing complete order and product information helps us provide more efficient assistance.
Company Information
The Roomellea online store is operated by:
Brand Name: Roomellea
Official Website: roomellea.com
Legal Entity: Shangrao Yuezhe E-commerce Co., Ltd.
Unified Social Credit Code: 91361100MAEE3NXH3M
Registered Address: Room 107, Building 11, Zone D, No. 1 Shishi Village, Shishi Township, High-Speed Rail Economic Pilot Zone, Shangrao City, Jiangxi Province
Customer Support Email: service@roomellea.com
Roomellea.com is owned and operated by Shangrao Yuezhe E-commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Roomellea is committed to providing customers with:
- Clear product information
- Transparent shopping processes
- Responsive customer support
- Convenient after-sales assistance
- Practical product information for automotive accessories and parts
We continuously improve our services based on customer feedback and work to provide a simple and convenient shopping experience.
Thank you for choosing Roomellea.